Who do I contact for more information about the roadwork?
All enquiries should be sent through to the organisation responsible for the work.
This is displayed on the works information panel, located at the top underneath the heading ‘Responsibility for these works’.
Click on the organisation name to be taken directly to their corporate website.
Can I enhance the information on a works information panel which is not of my own organisation?
Unfortunately this is not possible for legal reasons. However you can use the social media buttons to facebook or tweet to help enhance awareness about that particular work.
I am unable to update the content about a work, why?
Ensure you have selected an information works panel to update. Only works which the organisation is responsible for will be accessible to update. If you are still unable to update the works content, please provide as much information on the issue using the contact us form here.
Why can't I access the Communications App on my account?
Where the Comms App has been subscribed to, only those users which have been granted access by the Administrator user will have access. If your organisation is subscribed to the Comms App and you would like to have access please contact your Administrator to confirm approval with Elgin.
I've published my plan, but can't find it on roadworks.org, why?
There are a couple of reasons your plan may not be viewable on roadworks.org. Ensure you have selected publish immediately at Step 3. The information displayed on roadworks.org is dictated by the chosen map layers and date filters. Check the relevant layers are active along with the date filter including the date of your created TM Plan.
Can I upload a document from my computer to a TM plan?
Users can upload any document saved as a PDF on their computer to a TM Plan at step three. For more information about adding documents view our user guide section.
How do I report a missing work on the roadworks.org map which is available in the streetworks register?
Any works which are available in the streetworks system but not visible on roadworks.org should be reported to firstname.lastname@example.org providing a screenshot of the works displaying in the streetworks register along with the works reference.
I have forgotten my password, how do I retrieve this?
Please email email@example.com to retrieve lost passwords.
I am getting a generic error message when signing in to the TM App - why?
This error may occur when there has been a loss of connection. Resolve this error message by clicking or entering apps.roadworks.org/logout into the url address bar and then try to log-in again.
How do I get a username and password for the Traffic Management App?
New user requests are available for Premium subscribers of the Traffic Management App. To gain access, please ask your organisation’s Administrator user to request new credentials.
Are there any Ordnance Survey data licensing / IP implications with the Adaptor?
The roadworks data transmitted by the Adaptor is classified by Ordnance Survey as "Free to Use Data" (see definition here: http://www.ordnancesurvey.co.uk/oswebsite/business/licences/using-andcre...) and as such it can be disseminated for reuse under the Open Government License (http://www.nationalarchives.gov.uk/doc/open-government-licence/) terms and displayed freely with Google Maps.
What are the Adaptor data security implications?
The roadworks data transmitted by the Adaptor is confined to top level summary information and has no security implications. LAs are required under legislation (NRSWA / TMA) and Government Policy (Open Data) to publish this data to the public.
What are the Adaptor network security implications?
The Adaptor behaves like a web client only: it does not act as a server and doesn’t listen in on a port. It is hard-wired to present a Read Only query to the streetworks register database (SQL SELECT) so it cannot be used to make malicious changes to the database. Database access credentials are encrypted. Data updates are transmitted via HTTP/SOAP, similar to a web browser, so firewall and proxy configuration issues are confined to the standard settings within your organisation. The Adaptor can be configured to connect with a firewall or proxy server, through a Windows Domain account or alternative credentials.
What type of program is the adaptor?
The Adaptor is a Windows executable which runs from a single configuration file which deploys a number of DLLs. It doesn’t use Windows Registry settings and can therefore be moved to other servers/pcs and still expected to run, provided that the database connection string is still valid and local security or firewall/ proxy configurations are the same. Residual memory use at runtime is circa 30mb. Running time for each data update cycle is typically 2 minutes.
Who do I contact for more information about the roadworks.org website in general?
For all enquiries not related to specific works, please complete the Contact Us form here.
How can I find out information about past roadworks?
Information on past roadworks is not currently available.
If you are interested in this information, please contact us by completing the second form on the contact us page.
I want to know about what roadworks are happening in the future?
You can change the date and time options above the search bar in the top right corner of the map.
Click on the option ‘Today’ and change the view to ‘Next two weeks’, ‘Next three months’ or ‘Next twelve months’.
If you are looking to view works happening on a specific date or date range use the calendar option located on right side of the search bar.
How do I set-up an email alert?
Email alerts can be set by selecting the envelope located on the left hand side tool bar and completing the fields. Further instructions can be found on our user manual page.
What information will I get on my email alert?
Email alerts provide information about works commencing within the selected frequency.
Daily alerts will provide information for works commencing tomorrow.
Weekly alerts will provide information for works commencing in the following week.
Monthly alerts will provide information for works commencing in the following month.
Where does the data on roadworks.org come from?
The information displayed within each works information panel is provided by the organisation displayed at the bottom of the works information panel.
For more detail about the works, you will need to contact the organisation responsible for the works.
Can I amend an email alert once it has been set-up?
Unfortunately, once an email alert has been set up it is not possible to amend the alert. This includes the location and email alert address it has been set up under.
A new alert will need to be set up with your preferred parameters. You can unsubscribe from the old email alert by scrolling to the bottom of an alert and selecting ‘Unsubscribe’.
How do I unsubscribe from an email alert?
You can unsubscribe from an email alert by scrolling to the bottom of the email alert and selecting ‘Unsubscribe’.
Where does data for the Live traffic come from?
The data for live traffic is from Google, which is then displayed as its own layer on roadworks.org.
We do not have any control over this data, including the road closure symbols.
I am viewing roadworks.org on my mobile/tablet, why do I see blue triangles with question marks?
Local Authorities that do not subscribe to roadworks.org Premium do not have the ability to display their works on mobile devices.
To view the information available within these areas you will need to access roadworks.org on a desktop or laptop.
I've noticed Road Closures and Diversion routes displayed in some areas. There is work happening in my area but why is there no information on roadworks.org?
Closures and Diversions are displayed on roadworks.org by subscribers to roadworks.org Premuim
To find out what information your Local Authority is displaying, please view our Data Matrix
How can I find out what information my Local Authority is displaying on roadworks.org?
Our Data Matrix details what data Local Authorities are displaying.
How often is the information updated on roadworks.org?
The data is updated between 5 and 30 minutes as agreed between the data provider and Elgin.
View the data matrix here for more information about the data on roadworks.org.
There is work being done, but it is not displayed on the map - who do I contact?
As all information is the responsibility of the Local Authority, if a work is missing which you believe should be displayed on the map, please contact the Local Authority first.
If the work is genuinely missing, the Local Authority will contact us directly to resolve the display issue.
Can the Adaptor co-exist with other services?
Yes. The Adaptor should have no implications in terms of other software running on the same machine.
What does the Adaptor do?
The Adaptor issues a change-only SQL query to the Streetworks Register database. The query is issued typically every 30 minutes using a Scheduled Task. The resulting data is transmitted to the Elgin web service at http://services.roadworks.org/sdep5/sdep.asmx
What ports (if any) are required for the Adaptor?
Port 80 is required. Depending on your local network administration set-up proxy authentication may be required. The Adaptor behaves like a web client to connect to the internet via HTTP - the same way a web browser connects with the internet.
Where does the Adaptor get data from?
The Adaptor connects to the Streetworks Register database via ODBC, OleDB or native drivers. All types of Streetworks Register are supported including EXOR Bentley, PitneyBowes MapInfo, Mayrise and Symology systems running all varieties of database (e.g. Oracle, SqlServer, Sybase, FoxPro, ACU COBOL, etc.).
Where is the Adaptor installed?
The Adaptor is installed on a Windows server (or alternatively a PC that is always running during the day) which has network access to the Streetworks Register database and network access to the internet.
How difficult is the Adaptor to install?
The installation process generally takes about 10 minutes with remote telephone support. Please contact the Support team on 0207 127 6955 for assistance.
What is the Adaptor?
The Elgin SDEP Adaptor is a small Windows application which sends data updates from your streetworks register to the roadworks.org website. It runs automatically, and once installed generally requires no maintenance. It can also be run manually, for example when testing.